Customer Service

 

FREE shipping on all orders over $60, $4.95 flat-rate shipping and 2-day expedited shipping for $13.95

Our Shipping Service

We understand that you’re excited to receive your crochet supplies, which is why as soon as your order is placed, our team gets busy wrapping it all up with loving care. Most orders are shipped the following business day after being placed. You will receive a shipping confirmation email when your order leaves our warehouse.

Shipping Type Details Shipping cost
Standard shipping*
Spend over $60 Free
Spend less than $60 $4.95
Expedited shipping** UPS 2-day service $13.95
Leaflet patterns only Up to 10 leaflets $2.95

*Please note that rates are $1 more in Alaska, Hawaii, APO, FPO and US territories

** 2-day shipping is not available on all orders

Expedited Shipping

If you select UPS 2-day shipping at checkout, your package will arrive in 2 business days if you order before noon CT and 3 business days if you order after noon CT. If you still haven’t received your package in 2-3 business days, please contact our customer service team and we’ll be glad to assist you!

Expedited shipping is not currently available on all orders. Qualified orders will see this option during checkout. Exclusions include orders shipped to Alaska, Hawaii, APO, FPO and US territories, as well as on packages originating from our UK warehouse.

Shipping to Canada

For customers in Canada, we have a flat shipping rate of CA$6.95 and it's free for orders over CA$75!



Large and Heavy Orders

For exceptional orders which are unusually large and/or heavy, our shipping charges may be different. In this case, one of our customer service team members will contact you before your order is finalized.

Duties and Taxes

Items ordered for delivery outside of the UK, US or EU may be subject to import duties and/or additional taxes or expenses. You will be responsible for payment of any such duties and/or taxes in addition.

Please note that we have no control over these charges and cannot predict their amount. You should contact your local customs office or taxation authority for more information before placing your order.

Cross-border shipments may be opened and inspected by customs authorities and you must comply with all applicable laws and regulations of the country for which your parcel are destined. We will not be liable for any breach by you of any such laws.

You can view our full terms of sale here

Have a question or an issue with your order?

If you have any problems, please contact our customer happiness team who will do everything they can to make it right.