Customer Service


Our shipping is now better than ever!

  • Every order now ships from our warehouse in St. Louis, MO

  • Yarn at your doorstep in just 4 - 7 business days

  • 100% of orders are tracked

  • FREE standard shipping on orders over $60!

  • Your entire order now arrives in one delivery

Shipping Service Shipping Time Order Total Shipping Cost*
Standard 4 - 7 business days Over $60 FREE
Under $60 $4.95

* Rates are $1 more in Alaska, Hawaii, APO, FPO and US territories

We understand that you’re excited to receive your crochet supplies, which is why we aim to ship orders by the following business day. You will receive a shipping confirmation email with a tracking link when your order leaves our warehouse.

Receive your gifts in time! See our Christmas delivery dates.

Shipping to Canada

For customers in Canada, we have a flat shipping rate of CA$13.95 and it's free for orders over CA$100!

Large and Heavy Orders

For exceptional orders which are unusually large and/or heavy, our shipping charges may be different. In this case, one of our customer service team members will contact you before your order is finalized.

Duties and Taxes

Items shipping outside of the US may be subject to import duties and/or additional taxes or expenses. You are responsible for payment of any such duties and/or additional taxes.

Unfortunately, we have no control over these charges and cannot predict their amount. We recommend contacting your local customs office or taxation authority for more information before placing your order.

You can view our full terms of sale here

Have a question or an issue with your order?

If you have any problems, please contact our customer happiness team who will do everything they can to make it right.

Celebrate the joy of creating! Share your craft and knowledge or pick up some tips.

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